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- Ensure all freight routings are routed at the lowest possible cost and utilize carrier/agent consolidations available.
- Coordinate carrier/agent pickup and delivery requirements, shipment booking, and system notifications and ensure accurate communication of special handling requirements specific to equipment/hazmat, packing, COD, etc., to ensure billing accuracy.
- Complete follow up with carrier/agent to ensure completion of routing as scheduled.
- Proactively monitor “hot items,” perform routing expedite as required and ensure carrier/agent services are provided as service level requested.
- Maintain operating reports, files and process standards for management review.
- Professionally and efficiently maintain freight documentation, routing packets and information support to dock distribution and PDG transportation.
- Verifies data accuracy to ensure ‘Everybody Wins,’ both internal operations, sales, administration and customer accounts.
- Assist carrier/agent in handling freight inquiries of traffic, outbound/inbound bookings, pickup and delivery orders to ensure on-time delivery and 100% customer satisfaction.
- Provide timely routing support resolve of service issues and/or requirements to ensure CSR continuously provide service to customer’s satisfaction.
- Process customer freight routings scheduled for daily movements and insure no incomplete or late routings.
- Accurately document all freight routing within the Pegasus database, to insure real-time online availability of shipment information utilizing tracking status.
- Proactively notify the CSR, Pegasus Sales Team and all affected parties in the event of a service issue.
- Partner with the operations and PDG group to ensure all freight routings are being updated accurately and timely.
- Perform other duties and responsibilities as requested, i.e. reports, file record maintenance, etc.
- Participate in cross training and continuous skills development.
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